Complaints Handling

Iyengar Yoga (UK) has in place a set of procedures for dealing with complaints. Complaints generally fall within these categories:

1. A complaint from a member of the public, perhaps a yoga student about an Iyengar Yoga teacher;
2. A complaint from one Iyengar Yoga teacher about the behaviour of another Iyengar Yoga teacher;
3. A complaint from a member of Iyengar Yoga (UK) about the behaviour, performance or decisions of Iyengar Yoga (UK).

All complaints are in the first instance dealt with by the Ethics and Appeals Committee (EA) and anyone who wishes to make a complaint or who has concerns which may lead to a complaint should contact the Chair of the EA (Gerry Chambers – yogagerry@gmail.com) and/or the Chair of Iyengar Yoga (UK) (Jill Johnson – chair@iyengaryoga.org.uk).

If you would like to know in detail how complaints are handled by IY(UK) please refer to page 22 of this document. If you are considering making a complaint you should certainly refer to this document. The complaints process is by its nature formal and investigative but you should not be put off making an initial enquiry as many matters can be resolved on an informal basis.

In all instances we encourage informal contact with the EA to discuss any issue at an early stage.

The person making the complaint is in control of the process and will not be impelled into proceedings they are not happy with. The person being complained about will not be informed of the complaint without the permission of the complainant. The complainant will be informed at an early stage whether they do have grounds for complaint. Often the first contact by the complainant will be to establish whether sufficient grounds exist and this will become clearer after discussion between the complainant and the EA. You need not name the person you are complaining against when you first contact IYUK.

If you contact the Chair of the EA you should be aware that the information you provide may be shared with other EA Committee members unless you request it not to be shared. You will be able to obtain details of current Committee membership here. As membership of the EA changes from time to time it is possible that later members may in the future come to know about your complaint due to the existence of written records.

If you decide to contact the Chair of Iyengar Yoga (UK) in the first instance, the Chair will not pass the information to the EA unless you give your permission.

All Iyengar yoga teachers adhere to a set of Ethical Guidelines. These govern their relations with their students, with each other and with the wider community. You will find the Ethical Guidelines here on page 46.

IY (UK) has a zero-tolerance approach to all forms of discrimination, bullying, sexual harassment and sexual or other abusive behaviour by teacher members. These are all serious breaches of the Ethical Guidelines and can result in the Certification Mark being withdrawn and possible police involvement. If your complaint involves a possible criminal offence we strongly advise you to contact the police and to seek legal advice. IY(UK) and its officers are not qualified to provide you with that advice.

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